Different Restaurant That Observation Tourism Essay

Different Restaurant That Observation touristry EssayCustomer operate and satisfaction asshole be concentrated to evaluate. One rule of evaluating good level is through enigma obtain. expose at least three types of hospitality headache to evaluate for your mystery story stockping activity. Cr w atomic number 18e a comprehensive survey for your mystery shopping activity which must include at least ten doubt relating to a variety of guest service suspense. by and by you have finished, recapitulation the result and write a report to provide clear entropy and whatever pertinent details that further explain the responses.1.1 Introduction trio types of different take in house that I go ar Pizza hut, McDonalds and KFC.1.2 overlayThree types of different eating place that card atomic number 18 Pizza hut, McDonalds and KFC. The observation argon on Friday 5 October 2012, Saturday 6 October 2012 and Tuesday 9 October 2012.The first mystery shopping that observe atomic number 18 on Friday 5 October 2012, the observation was rent at Pizza hut. The observe is smell at serving dressping of the pabulum bequeath long time because take up to cook. For example, crybaby pepperoni need to cook. If many node we have to waitress the pizza around 30 minutes. Next ar the observe is look be the faculty listening skill very good because they whop how to croak to the client. more(prenominal) as, the waiters bequeath reply again the client order. Beside that the observe is look is the provide of the supply ar blank and beautiful. For example, all the staff wearing white and beautiful. After that the observe is look at the place that customer eating ar great and clean. Such as, the place that customer eating argon neat and clean. Next be the observe that i look ar in there the staff very fellowship with the customer. For example, the staff friendship with the customer that willing curb customer will come indorse they eating pla ce again.The blurb mystery shopping that observe are on Saturday 6 October 2012, the observation was conduct at McDonalds. The observe is look at the service time of the food are faster because there food is fake early whence the customer culmination. For example, burger are ready early consequently the customer buy it. If any food finish ready then the customer have to wait 5-10 minutes only can build there food. Next are the observe is look are they listening skill of the staff are very good because they know how communicate to the customer. Such as, the staff know what the customer order. Beside that the observe is look is the uniform of the staff are neat and beautiful. For example, all the staff wearing neat and beautiful. After that the observe is look at the place that customer eating are neat and clean. Such as, the place that customer eating are neat and clean. Next are the observe that i look are in there the staff very friendship with the customer. For example, the staff friendship with the customer that will give customer will come back they eating house again.The third mystery shopping that observe are on Tuesday 9 October 2012, the observation was conduct at KFC. The observe is look at the service time of the food are faster because there food is ready early then the customer coming. For example, original and spicy chicken are ready early then the customer buy it. If any food finish ready then the customer have to wait 5-10 minutes only can get there food. Next are the observe is look are the listening skill of the staff are very good because they know how communicate to the customer. Such as, the staff know what the customer order. Beside that the observe is look is the uniform of the staff are neat and beautiful. For example, all the staff wearing neat and beautiful. After that the observe is look at the place that customer eating are neat and clean. Such as, the place that customer eating are neat and clean. Next are the observe that i look are in there the staff very friendship with the customer. For example, the staff friendship with the customer that will give customer will come back they eating place again.Pizza_Hut_Logo.jpg kfc-forecasts-increase-with- raw(a)-breakfast-menu.jpgmcdonalds.jpg1.3 ConclusionFrom this gesture 1, I have learn three type of different restaurant how their staff serving, listening skill , the place clean or not? and so on. The first restaurant that I go is Pizza hut, the second restaurant that I go is McDonalds and the last restaurant that I go is KFC.QUESTION 2Assume that you have bought a new shop lot and postulate to open a restaurant. As a service provider what would you need to share when you want to open the restaurant and how would you do to get your customer? Do you agreed if say that you need to weigh demographic factor in identifying your customer? Why?2.1 IntroductionYes, I agree to start a restaurant we need to decision making on a restaurant concept, choosing a loc ation for restaurant, finding the perfect restaurant name, writing a business computer programme, writing the menu, staffing a restaurant, and outfit a restaurant. demographic information includes characteristics like age, income, marital status, teaching method stage in the family life cycle, home ownership, sex, zip code, occupation, household size, mobility patterns, heathenish background and religion. Demographic information is a straightforward and basic method of identifying customer.2.1 Starting a restaurantTo start a restaurant we need to deciding on a restaurant concept, choosing a location for restaurant, finding the stainless restaurant name, writing a business plan, writing the menu, staffing a restaurant, and equipping a restaurant.Firstly are deciding on a restaurant. We have to deciding what type of restaurant that want to open will depend of a variety of things. If want to open a restaurant we have to plan what type of food that we like to cook and serve to the customer, in an breeze they feel comfortable in.Secondly are choosing a location for restaurant. location is vital to the success of any restaurant. There are several factors to consider when searching for that perfect restaurant location, including population base, local employment figures and accessibility. erst you find that perfect location, you will need to make sure you negociate the best lease possible for your restaurant.Thirdly are writing a business plan. To prepare for your interview with the bank, we need to do your homework. Creating a business plan that outlines your restaurant and how we plan to make it profitable, will show the loanword officer we mean business. Also make sure we arrive at the bank with all the necessary paperwork, including personal income statements, tax returns and anything else the banker ask we for.fourthly are finding the perfect restaurant name. Restaurant names whitethorn reflect a theme (Mexican, Chinese, Continental), a location, or si mply be a play on words. The important thing to consider is the photograph it will leave on customers. Select a name that will be easy to customers to remember and spell. Nothing is much frustrating than not being able to find a restaurant online or in the Yellow Pages because you arent spelling it correctly.Fifthly are writing the menu. Your menu is a huge part of my restaurant. After all, it is essentially why my customers keep coming back. They love the food. The layout and design is just as important as whats listed on the menu. Avoid amateur looking menu designs, much(prenominal) as clip art or photocopied handwriting. Finally, knowing how to price the menu will assistant increase your profit margins, giving me more money to invest into my restaurant.sixthly are staffing a restaurant. Hiring the right staff is crucial to any new restaurant. Good food loses much of its appeal if it accompanied by expectant service. Knowing the basic employee roles of the back of the house and the front of the house will help you select the best candidate for the job. Experience counts for important positions, such as head cook, dining room manager and preventiontender.Seventhly are equipping a restaurant. Outfitting your restaurant kitchen, dining room and bar is the largest part of your start up budget. Shop around for bargain deals of utilize equipment and leased equipment. Also understanding needs vs. wants is important in avoiding the pitfalls of buy unnecessary furniture and equipment, which can set you way over budget. produce with the basics, and once you have those you can pick up a unexpressedly a(prenominal) extras.1.3 Demographic factorDemographic information includes characteristics like age, income, marital status, education stage in the family life cycle, home ownership, sex, zip code, occupation, household size, mobility patterns, ethnic background and religion. Demographic information is a straightforward and basic method of identifying customer .1.4 How to get a customer?To get a customer victimization five dollar bill needs of all(prenominal) customer. Five needs of every customer are every customer comes into the customer situation with differing wants while want are frequently hard to identify and may occasionally be unrealistic. The five basic need are service, price, quality, action and appreciation. The firstly are service. Customer expect the service that they think is appropriate for level of purchase that they are making. A small, spontaneous purchase may have a smaller service need than a larger purchase that has been cautiously planned and researched.The secondly are price. The cost of everything we purchase is becoming more and more important. People and business want to use their financial resources as efficiently as possible. Many product previously considered unique are now considered commodities. This mean that while a consumer previously had to travel to the the local hamburger restaurant to purchase a hamburger, now one can be acquired at many other locations. This make the component of price even more important to the customer.The thirdly are quality. Customer want the product that they purchase to be durable and functional until the customer decides to put back them. The requirement of quality mandates that manufacturers and distributors produce products that live up to the customers expectations of durability. Customers are much less likely to question price if they are doing business with a company that has a reputation for producing a high quality product.fourthly are action. Customers need action when a problem or question arises. Many companies offer toll-free customer assistance telephone lines, flexile return policies, and customer are human begins and like to think that they are an important priority and that when a need or question arises somebody will be ready and waiting to help them.Lastly are appreciation. Customers need to know that we appreciate their business. Customer service providers can add this appreciation in many appropriate ways. Saying thank you to the customer through our words and actions is a good starting point. Preferred customer mailing lists, informational newsletters, special discounts, courtesy, and name recognition are good beginnings to demonstrate our customers our appreciation. Additionally, letting them know that we are glad that they have chosen to do business with us conveys a positive message. A fast- food restaurant has a sign in its drive-through lane that say we know that you could eat somewhere else thank you for allowing us to serve you.1.5 ConclusionFrom this question 2, i have learn about how to open a restaurant, how to get a customer and the demographic factor. To start a restaurant we need to deciding on a restaurant concept, choosing a location for restaurant, finding the Perfect restaurant name, writing a business plan, writing the menu, staffing a restaurant, and equipping a restaurant. Next are, to get a customer using five needs of every customer. Five needs of every customer are every customer comes into the customer situation with differing wants while want are frequently hard to identify and may occasionally be unrealistic. Beside that are to get a customer using five needs of every customer. Five needs of every customer are every customer comes into the customer situation with differing wants while want are frequently hard to identify and may occasionally be unrealistic